How can we help you?

You may look for information below, let’s check it out.

What payment options are available?

You can pay using credit card, Paypal.

What credit cards can I use to place my order?

We accept most major credit and debit cards for online orders and you’ll be asked to enter your card details and the name and address of the card holder when you place your order. We’ll then check your details and we may hold an order until we receive the correct details. Don’t worry, we’ll contact you if there’s a problem with your card or address.

You can pay with the following credit and debit cards:

  •  Visa (Visa Electron & Visa Debit)
  •  MasterCard
  •  Maestro
  •  American Express

Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, MasterCard, Switch/Maestro or Solo cards. You can also pay using PayPal. Card charges will appear on your statement as “MR BICYCLES”.

How do I pay using Paypal?

PayPal is a simple, quick and secure way of paying online, all you need is a PayPal account. For more details go to the PayPal website (please note that orders paid for using PayPal will be charged in full, which includes the cost of any out of stock items).

To pay by PayPal simply follow the steps below:

  • Create your order as normal
  • At the payment stage select ‘Pay with PayPal’
  • You will be redirected to your PayPal account to authorise payment.
  • You will then return to Chain Reaction Cycles to confirm all your details and complete your order. Please ensure that the right shipping address is on your order before clicking ‘Confirm’.
  • Once completed, you will receive an order confirmation from us to your PayPal email address
What currencies are available to use on your site?

The currencies available to you will depend on the country setting chosen in your My Setting selection. Choose your location and select your currency from the available options in the currency drop down at the top right of the website:

We transact in the following currencies

 USD $,SGD $.

There are other viewable currencies on our site to help give you guidance on the cost of the product in your local currency but we will only transact in the currencies above. Your bank may charge an international transaction fee if you pay in a currency different to your banks primary currency.

Do you offer VAT free for VAT inside the EU?

If you’re a customer inside the VAT territory of the EU,  Please be noted ,for all EU countries VAT is excluded in the price depending on the destination country.

If your delivery country is outside the EU, all the prices will be VAT free. Please note that packages may however be assessed for import or customs fees, depending on the laws of your particular country.

Do you offer VAT free on business to business orders?

No, orders are payable and invoiced at the online rates you see on our web site.

However, you can order from us as a customer and still make great use of our fantastic online prices to purchase for your business. The invoice in your order will contain our VAT information in your delivery country.

You should contact your local customs office if your require any further information.

Why has PayPal charged me more than you stated?

We accept PayPal payments in  US Dollars, SG Dollars. If you purchase through PayPal they’ll apply their own exchange rates and you may see a slight difference in the amount you pay. PayPal exchange rates are fully explained in their terms and conditions.

Do you accept Purchase Orders for payments?

Unfortunately not but if you need a quote for business purposes we can do that for you. Contact our Customer Support Team and they will put together a quote for products.

1. Oops, I’ve placed my order and want to change it, what can I do?

Lucky for you we have a cooling off period! In the first 5 minutes after you place your order you can cancel your order. As long as you have signed into your account you can visit your account and visit your ‘Order History’. Go into the ‘View Order Details’ area and if you are still within 5 minutes there will be an option to cancel.

If you have checked out as a guest or it is past the 5 minutes cooling off period, there will not be an option to cancel, sorry. The only option available now is to return the products once they arrive with you. Our returns process is very simple and fast so please check out how to do a return here.

2. My order has not dispatched yet what should I do?

Sorry that there has been a delay in getting your order out the door. Sometimes we get really busy and things can get a little delayed. We work really hard to get out all our orders dispatched to you as soon as possible because we know your waiting. If there is a delay because of an issue with the order we will be in touch with you to sort the problem out. If there is a delay because we are busy please be patient with us as we will be pushing the limits to ensure it is a very small delay. We know getting your product quickly is important to you.

3. My order has been dispatched but has not arrived?

We’re sorry that your order has not arrived yet, sometimes mistakes happen or our courier partners can be slower than expected in delivering your order. Here are a few things you can do to try and resolve the problem:

 

  • We dispatch your goods from multiple warehouses so it may just be that your order has been split into two or three packages and may not arrive together in one delivery. The additional packages could be close behind!
  • Check the type of delivery method you used to ensure. The type of delivery you choose at checkout will affect how long it will take for your order to arrive. Please check the delivery information for your chosen postage type before contacting us about an order that hasn’t yet arrived.
  • If your delivery was being made using a tracked service, your dispatch email will give you the details of postage type and you can check via the courier as to where the parcel is. You can track and trace using your tracking number in the CRC dispatch email directly from the courier’s website.  
  • We also recommend that you contact the courier’s local depot to see whether they’ve already tried to deliver it, or consider checking with your neighbors to see if your parcel has been left with them.
  • If your order was being delivered within Europe (excluding Russia) by a Standard Service and it is 10 working days (Monday – Friday) since your order was dispatched please complete the Lost in Post Declaration Form and send it to our Customer Support Team who will resolve the problem.
  • If your order was being delivered to any destination outside of Europe (including Russia) by a Standard Service and it is 15 working days (Monday – Friday) since your order was dispatched please complete the Lost in Post Declaration Form and send it to our Customer Support Team who will resolve the problem.
4. What do I do if there is a part missing from my product?

Sorry that your order has not turned up in perfect condition. Get in touch with our Customer Support Team and we’ll get you the fastest resolution as a priority. Or you can send it back to us for a fast refund. Just read about how to make a return and once the item comes back to us we will resolve the problem.

5. What do I do if I have incorrect items in my order?

We’re sorry that your order contents have not turned up as expected. If something is missing from your order it may be because we had to split the delivery of what you ordered and the next post will deliver the remaining parts.

If we’ve sent you an item which is different to what is listed on your invoice, please get in touch with our Customer Support Team and we will help to resolve it as quickly as possible.

6. What do I do if my order arrives damaged?

We’re sorry that your order hasn’t arrived as expected. We do everything in our power to ensure that your goods arrive in perfect condition but if there’s a problem with faulty or damaged goods we will help resolve it as quickly as possible.

Just get in touch with our Customer Support Team, send a photograph of the damage and explain the issue and we will help resolve it as quickly as possible.

1. What are your delivery options and costs?

All our delivery options and costs are available on one easy page. Just ensure that your country settings in the top right are set to the shipping country and tall the information will be presented specific to the order destination.

2. Can I choose the courier for my delivery?

Sorry no. You can choose the level of postage you want, for example standard or priority but we choose the courier based on the best method for the size and destination of your order.

3. Can I track my order?

If you have chosen a tracked service or your dispatch email tells you it is on a tracked service of course you can! Just be aware that sometimes it can take up to 48hrs for your orders tracking to start on the couriers website. Don’t worry this is normal and if you check back later it will be there!

If you hold an account with us just sign into ‘YOUR ACCOUNT’ and view your order history. Once you click into your order detail you will be able to see all the information about your order including tracking information.

If you checked out as a guest you can still track your order. Just click on ‘YOUR ACCOUNT’ at the top of any page and then click on ‘>TRACK YOUR ORDER’ under ‘No account?’. You will need the Order Number and email address you used during checkout to check your order status. All the links for tracking your order are available here.

Alternatively, link into your tracking directly from your dispatch email.

4. Will I receive text messages to show me were my dispatched order is?

Most of customer will receive text messages to give you a heads-up of when your Parcel Force-delivered order will be on your doorstep. To receive this service just make sure that your ‘Contact Number’ in your account ‘Personal Info’ is your current mobile number. When you choose a tracked service you will receive a text telling you your tracking number and when the order will be delivered from Parcel Force. Don’t forget to make sure your ‘Contact Number’ is your mobile number and please keep it up to date in order to receive this service from Parcel Force.

5. Will I be charged Customs charges and how much will these be?

Our business is delivering from the Singapore and China, therefore orders delivered within the Singapore and China are not subject to Customs Duties and Import Taxes. These orders will have the relevant VAT included. For example, an order being delivered to Singapore will be inclusive of Singapore VAT.

Orders delivered inside the EU (Including Canary Islands and Channel Islands) are sold exclusive of VAT and may be subject to Customs Duties and Import Taxes.

Some couriers also charge a handling fee for processing your order through customs. We have no prior knowledge of this charge, either how much or even if it will be applied.

We do our very best to give a choice of delivery methods that limit the risk of customs and fees but there is no way of guaranteeing exclusion of these charges when a product is being imported into a country where its custom authority enforces a fee.

The prices of all items shipped to Australia, including those over AUD1,000, include Australian GST and, if applicable, Australian import duties.

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages delivered outside the Singapore and China. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.

We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may incur multiple customs or handling fees.

 We try to ensure that our prices, service and online information reduce the impact of this additional authority imposed tariff. Unfortunately the liability for payment lies with you as the importer of the goods. We have no control over this part of your orders’ journey so to get the best advice you should contact your local customs office. We are unable to reimburse any costs incurred.

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages delivered outside the EU. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.

We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may incur multiple customs or handling fees.

It is always our aim to give you the best possible service and to keep costs, within our remit, as low as possible. We know that some couriers charge additional costs and that orders are liable for duties so we do try to balance this cost by providing really low shipping costs, in many cases free shipping, and to be up front, on our site, about the additional charges that could be applied in your country. This then allows you to make the choice to take advantage of the low shipping costs knowing that there may be an additional fee when the order arrives in your country.

What is your returns policy?

We make it simple for you – if you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 365 days of receipt. Please note we do not offer exchanges, all returns will be refunded back to the original payment method. Please see exclusions in the terms and conditions above.

How do I make a return?

Just follow the instructions and guidelines above to choose the most suitable return method for you. Once we have processed your return we will send you an email to confirm. All refunds will be processed back to the original payment method. We do not offer exchanges. Once your return is received back at our warehouse, it will be processed within 7 days.

Do I need to contact you before making a return?

There is no need to contact us before returning an item unless it is incorrect or faulty. If there is a problem with your order please contact us before you make a return.

How long do I have to return an item?

We have a 365 days returns policy. If you’re not completely satisfied with an item and it has not been used or fitted you can return it to us within 12 months of purchase for a full refund.

Does my return have to be in the original packaging?

Yes, all products must be unused, in a saleable condition and in their original packaging with all labels still attached. For hygiene reasons, any intimate garments such as underwear and swimsuits can only be returned if the items are unworn. If hygiene strips have been removed we will not be able to accept the return.

How do I return a bike?

Bikes and other large items are too big for our standard returns service. Please contact us and we can arrange a collection with one of our delivery partners at a reduced rate. All items must be boxed and packaged prior to collection.

Where do I find my Order Number and Stock ID?

Your order number and stock ID will be on your delivery invoice, confirmation or dispatch email or in ‘Your Account’. The order number starts with ‘CRC’ followed by numbers, for example CRC1619026599. The stock ID is a series of numbers displayed above the product description on your invoice, you can also find this on our website, on the product page by clicking “view all options as a list”

What is the CRC postal address?

Your item(s) and completed returns form can be posted to the address below:
Returns
MR BICYCLES
37 Keppel Road ( Lock+store Tanjong pagar),#3-3716.

Singapore
089064

What if my item is faulty?

Faulty items are not included in our 365 day return policy as they can be sent back to us at any time. Items sent back to us will undergo an inspection and, in certain circumstances, it may be necessary to send the item away to the manufacturer to confirm the fault. All goods purchased from CRC are normally covered by a manufacturer’s warranty, which, generally speaking, will cover manufacturing faults and defects including poor workmanship. We will always honour the manufacturer’s warranty where applicable (these are normally one year). If you feel that your purchase has developed a fault, then please contact us with photographs of the issue before returning any goods – we may be able to solve your problem without you incurring any postage costs. We will then get in contact with you for the next steps in completing your claim.

How do I return a used/broken item?

If your item has been used and there is a problem with the product you can raise a warranty claim with us. All the information you need to do this is on our Warranty Claims page. Once we receive your query we will make every effort to get your claim assessed quickly and get you back to you with the next steps.

Who pays for my return delivery cost?

If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs. Other returns are payable by you and non-refundable. Free UK returns are available with the Asda toyou service. There is a charge of £2.95 for all other returns procedures. For large items or from regions were local postage is very costly please contact us for additional options.

I’ve returned my item, what happens next?

Once your return is received back at our warehouse, it will be processed within 7 days.

What if there is an issue with my return request?

Don’t worry if there are any problems a member of our team will be in touch to sort it out. They will email you at the email address you used when placing the order.

Can I return an item I bought in store to the website and vice versa?

The simplest way to return an item is to return it to where you bought it. This gives you the flexibility to get a refund or pick another item (or items) to exchange it with.

Can I claim a refund for customs duty?

If you have paid duty for the order you received and you’re returning it to us, you should be able to claim a refund of duties from your local customs authority. To find out how and for any other queries about customs duty please contact your local customs authority.

Where will my refund be paid to?

If you have received an item that is damaged, not what you ordered, or is missing parts please contact us with photographs of the issue before returning any goods – we may be able to solve your problem without you incurring any postage costs.

Customs information

Orders are sold exclusive of VAT and may be subject to Customs Duties and Import Taxes.

Unfortunately we have no control over this part of your orders’ journey so to get the best advice you should contact your local customs office.

Any additional charges or fees for customs clearance must be covered by you. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages delivered outside the EU, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.

It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.

We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery.

What is your pricing policy?

For orders placed from within the EU, prices include VAT (Value Added Tax)* charged at the rate appropriate to the destination country of the order.

VAT does not apply to orders that are to be shipped outside the EU or to tax-free areas such as the Channel Islands. These areas will be priced and billed with VAT deducted.

Please note that local tax and customs duty may apply. For full details please consult your local customs office. If you select a currency or a delivery country outside the EU, prices will be displayed VAT-free.

The prices of all items shipped to Australia, including those over AUD1,000, include Australian GST and, if applicable, Australian import duties.

Whilst we do our best to ensure prices are up to date and correct, errors may occur and in this case we’ll contact you before your order is shipped.

Why has my refund not shown up in my bank account?

If we’ve let you know that we’ve refunded you, don’t worry it’s on its way! If you’ve paid by PayPal your funds will have been refunded to your PayPal account.

Refunds to credit cards can take up to ten banking days to appear in your account.

Why do my purchases sometimes arrive in boxes, sometimes in Jiffys and sometimes in bags?

This is a common query. We always strive to pack orders in the best fit packaging possible. Depending on the item(s) this may mean one of our Jiffy bags, one of our boxes or one of our plastic bags. We do this for three reasons:

The best-fit packaging is usually the most cost-effective and helps us keep our packaging and our courier costs down so we can continue to provide you with the most competitive prices around.
With smaller packages there is a better chance that your order will fit through your letter box, avoiding delayed deliveries and repeated delivery attempts.
Smaller and more compact parcels take up less space on planes, trains and automobiles so it’s better for the environment.
However, some customers will still occasionally find an item turns up in a box that seems just too big. This is because our fastest way of packing orders is through our automated box packing lines and during peak periods we may put a smaller item in a box to ensure we meet our dispatch and delivery commitments to you.

We hope this explanation assures you that we take this issue seriously and are working on delivering further improvements in the future.

How will my bike arrive?

It very much depends on what you have purchased and where you are in the world. Watch this for more information.

All our bikes are given a Pre Dispatch Inspection – our Cytech qualified mechanics build and check the bike over before getting it ready for dispatch.

The majority of bikes being delivered to the UK and Europe will arrive in a roll out box. This means it is all set up to go and the only work needed by you will be to adjust the bars, fit the pedals, which will be in the box and adjust the saddle.

Outside of Europe your bike will arrive as supplied by the manufacturer, be assured it will have been inspected before delivery. Again it is fairly simple to set up: usually it is just a matter of fitting and adjusting the bars, attaching the front wheel, fitting the pedals and fitting and adjusting the seatpost Instructions from the manufacturer will be included in the box! The Goodie Bag we put in with your bike will have some start up tools (to do the adjustments above), pedals and sometimes a few extras bits and bobs!

Why do my purchases sometimes arrive in boxes, sometimes in Jiffys and sometimes in bags?

This is a common query. We always strive to pack orders in the best fit packaging possible. Depending on the item(s) this may mean one of our Jiffy bags, one of our boxes or one of our plastic bags. We do this for three reasons:

The best-fit packaging is usually the most cost-effective and helps us keep our packaging and our courier costs down so we can continue to provide you with the most competitive prices around.
With smaller packages there is a better chance that your order will fit through your letter box, avoiding delayed deliveries and repeated delivery attempts.
Smaller and more compact parcels take up less space on planes, trains and automobiles so it’s better for the environment.
However, some customers will still occasionally find an item turns up in a box that seems just too big. This is because our fastest way of packing orders is through our automated box packing lines and during peak periods we may put a smaller item in a box to ensure we meet our dispatch and delivery commitments to you.

We hope this explanation assures you that we take this issue seriously and are working on delivering further improvements in the future.

How will my bike arrive?

It very much depends on what you have purchased and where you are in the world. Watch this for more information.

All our bikes are given a Pre Dispatch Inspection – our Cytech qualified mechanics build and check the bike over before getting it ready for dispatch.

The majority of bikes being delivered to the UK and Europe will arrive in a roll out box. This means it is all set up to go and the only work needed by you will be to adjust the bars, fit the pedals, which will be in the box and adjust the saddle.

Outside of Europe your bike will arrive as supplied by the manufacturer, be assured it will have been inspected before delivery. Again it is fairly simple to set up: usually it is just a matter of fitting and adjusting the bars, attaching the front wheel, fitting the pedals and fitting and adjusting the seatpost Instructions from the manufacturer will be included in the box! The Goodie Bag we put in with your bike will have some start up tools (to do the adjustments above), pedals and sometimes a few extras bits and bobs!

General Terms and Conditions

MR bicycles reserves the right to end promotions at any time.
Discount vouchers & promotions are only redeemable against in-stock items.
Orders for out of stock items cannot be accepted.
Discount vouchers/promotions cannot be used to purchase gift vouchers.
Discount vouchers/promotions cannot be used in conjunction with any other voucher offer.
Vouchers & Promotion codes are single use per account.
Discount vouchers/promotions cannot be applied retrospectively.
Online use only.
Minimum spend required (exclusive of any shipping costs).

Whatever the deal, you can trust MR bicycles will always deliver

Our “best price guarantee” ensures you will be safe in the knowledge that you are always getting great value.

Fast and (often) free shipping options provide flexibility to suit your needs, wherever you are in the world, plus a hassle free 365 day returns policy (it’s OK to change your mind).
An award-winning customer service team, on hand to offer expert advice and handle every order with care.

Still have some question after checking above informations?
Fill in the form below to contact us now.